Refund Policy

This Refund Policy explains when refunds are available, how to request one, and how the process works. It applies in addition to my Terms of Service.

1. Summary at a Glance

2. Refund Scenarios in Detail

2.1 Cancellation Before I Shop

Full refund of product cost, service fee, and shipping, MINUS any payment processing fees that cannot be reversed (e.g., PayPal fees, typically 3-4%).

Timeline: Refund processed within 24 hours.

2.2 Cancellation After I Shop, Before Shipping

• Service fee: Refunded
• Shipping fee: Refunded
• Product cost: NOT refunded — I have already paid the shop. The product is yours; I will hold for 14 days.

Exception: If the product is widely returnable (major retailers like Aarong), I may be able to return. Refund product cost minus restocking fee.

2.3 Damaged in Shipping

Required steps:

1. Take photos immediately upon receipt
2. Report to me within 48 hours of delivery
3. Keep all packaging materials

My response: File damage claim with courier on your behalf. Resolution depends on insurance: insured packages — full refund/reshipment; uninsured — limited to courier's default liability.

2.4 Lost in Transit

Package is considered lost only after courier formally declares it lost (usually 30 days after expected delivery for international shipments).

• Insured: Full refund or reshipment of insured value
• Uninsured: Refund or reshipment up to courier's default liability

2.5 Wrong Item Shipped (My Error)

• Free reshipment of the correct item, OR
• Full refund of product cost + shipping
• You may keep the incorrect item (no return required)

This is my mistake, so I make it right at no cost to you. Timeline: Confirmed within 24 hours; refund/reshipment within 5 business days.

2.6 Item Out of Stock After Payment

Full refund of product cost + service fee + shipping within 24 hours, OR equivalent alternative (your choice).

2.7 Customer Changed Mind / Item As Described

If the item arrives exactly as described in the quote but you're unhappy: generally not refundable — I have already paid the shop and shipped on your behalf. For high-value orders ($300+), I always send photos before purchasing to prevent this.

2.8 Customs Seizure or Rejection

I will assist with documentation. Customs seizures are not eligible for refund — this is a customer responsibility issue. Items returned by customs: I refund shipping cost only after the package returns to Bangladesh.

3. Refund Process

1. Contact Me: Email nazrul.rbd2@gmail.com with order ID, reason, photos (if applicable), and preferred refund method
2. I Acknowledge: Within 24 hours
3. Investigation: Simple cancellations decided within 24 hours; courier claims may take 30-60 days
4. Refund Processed: PayPal/Wise: 1-3 business days. bKash: same day. Bank transfer: 3-7 business days.

4. Non-Refundable Situations

• Customs duties paid by you to your government
• Currency exchange differences
• Payment processing fees that the provider does not refund
• Items damaged after delivery (drop, water, mishandling at your end)
• Customer-induced delays (incorrect address, refused delivery)
• Time-sensitive items past their useful date due to customer's chosen slow shipping
• Repeat refund abuse

5. Disputes

If you disagree with my refund decision: (1) reply with new evidence, (2) open a PayPal dispute (buyer protection), (3) mediation per Terms of Service. I cooperate fully with PayPal disputes.

6. Special Categories

Medicines: Damaged or wrong medicine — full refund/replacement priority. Customer-induced issues — not refundable.
Custom-tailored items: Cannot be returned to tailor. Refund only if I made a measurement error.
Perishable foods: Not eligible unless damaged in transit AND reported within 24 hours.
Bulk orders ($500+): 5% restocking fee on cancellation before shop.

7. Currency & Exchange Rate

Refunds are processed in the original currency of payment. Exchange rate at time of refund may differ from your original payment — this is set by the payment provider and is not my responsibility.

8. Right to Modify

I may update this Refund Policy. Existing orders are governed by the policy in effect at the time of order. Changes apply only to new orders placed after the change date.

9. Contact

For refund requests or questions:
Email: nazrul.rbd2@gmail.com (preferred — written record)
WhatsApp: +880 1727-268-289

I take customer concerns seriously. If something has gone wrong, please reach out — I will work in good faith to find a fair solution.