I visit your shop, restaurant, salon, or service center disguised as an ordinary customer — then deliver a detailed, honest audit report. You learn exactly what your customers experience, what your staff really do when nobody's watching, and where your business is losing money.
Mystery shopping is a research method used by businesses worldwide to evaluate the real-world quality of their service. A trained "mystery shopper" — me — visits the business posing as a regular customer. I order food, try a product, ask questions, observe staff behavior, and take note of everything I see and feel.
After the visit, I deliver a comprehensive written report to you (the business owner) covering everything from how I was greeted to whether the menu prices matched the bill, whether your staff followed brand standards, and what your customers most likely think of your business behind closed doors.
In Bangladesh, mystery shopping is still a new but rapidly growing service. International chains and forward-thinking local businesses already use it. Now, you can too — without committing to a large international consulting firm.
Your staff behave differently when they know they're being watched. Mystery shopping reveals the truth — what your customers actually experience, day in and day out. It's the only way to see your business as your customers see it.
If you can't be at every branch, every shift, every interaction — you need someone who can.
Your sales staff smile when you visit. They might not when you don't. Mystery shopping captures their real behavior, attitude, and process when no manager is watching — the exact experience your customers get.
By the time a customer leaves a 1-star review on Google or Facebook, the damage is already public. Mystery shopping helps you spot issues privately — giving you the chance to fix them before they appear in public reviews.
If you have 2 or 20 branches, mystery shopping is the only way to verify each one delivers the same experience, follows the same SOPs, and represents your brand consistently.
Are staff upselling? Are they suggesting the right products? Are they billing correctly? Mystery shopping uncovers the small moments where money quietly leaks out of your business — moments you might never see otherwise.
Launched a new menu? Trained staff on a new sales script? Rolled out a new uniform policy? Mystery shopping tells you whether your initiative actually reached the front line — or stayed in a slide deck.
I can audit your business AND your competitors' businesses with the same checklist — giving you a head-to-head comparison of customer experience, pricing, and service quality.
From your first message to receiving the full report — usually 3-7 days.
You tell me: which business to audit, what to evaluate, any specific concerns. Confidentially.
I build an evaluation checklist tailored to your priorities — staff behavior, cleanliness, billing, pricing, anything you want measured.
I go undercover as a regular customer. I order, ask questions, observe, photograph (discreetly), and experience everything fully.
Within 48 hours of the visit, you receive a written report with photos, observations, scores, and specific recommendations.
I'm available for a 30-minute call to discuss findings, answer questions, or plan re-audits to measure improvements.
I customize every audit to your business. These are common areas — pick what matters most to you.
Custom checklist available. Tell me what matters to your business and I'll build the evaluation around it.
If your customers walk in, sit down, browse, or interact with your staff — I can audit the experience.
Dine-in experience, food quality, service speed, menu accuracy, kitchen-to-table workflow, takeaway and delivery experience.
Showroom experience, sales staff approach, product knowledge, return policy practice, billing accuracy, brand compliance.
Booking experience, hygiene standards, treatment quality, staff professionalism, upselling, ambiance and cleanliness.
Check-in/out, room cleanliness, F&B service, concierge knowledge, complaint handling, overall guest journey.
Reception experience, wait times, sample collection, billing transparency, doctor consultation flow, follow-up calls.
Branch service experience, customer query handling, document accuracy, wait times, knowledge depth at the counter.
Sales staff knowledge, demo quality, warranty explanations, accessory upsell, after-sales process, price honesty.
Order experience, packaging quality, delivery rider behavior, return process, customer service responsiveness.
First-call response, site visit experience, sales pressure tactics, accuracy of information given to potential buyers.
Don't see your industry? Contact me — if your business serves customers, I can probably audit it.
No hidden charges. You see exactly what you pay for and why.
Mystery shopping has two cost components — both fully transparent:
Whatever I spend at your business during the audit — food I order, products I buy, services I receive — is fully refunded back to you against my receipts.
In other words: your business doesn't actually lose any revenue from the visit. Money in your till stays in your till.
Unless you instruct me to keep the items as part of authentication checks.
A flat fee for my time, the visit, the report writing, and the follow-up call.
Final fee depends on complexity, location, and depth of report.
| Audit service fee | BDT 5,000 |
| My meal cost (refundable) | BDT 1,200 |
| Less: refund to you | - BDT 1,200 |
| NET COST TO YOU | BDT 5,000 |
For BDT 5,000, you get a complete picture of how your restaurant is performing on the ground. One missed customer experience problem caught early can save you 10x that in lost reviews and returning customers.
No vague summaries. No "everything was fine." Specific, actionable, evidence-backed observations.
These are the kinds of questions you can ask me to investigate. Each audit is custom-built around your goals.
"Visit my restaurant during peak dinner hour. Test the service, food quality, billing accuracy, and cleanliness of the dining area and washroom. Tell me honestly what a first-time customer would experience."
"Book a service. Evaluate hygiene, treatment quality, and how my staff handle the booking, consultation, and upselling. Optionally, audit a competitor with the same checklist for comparison."
"Browse my store as if you're considering a purchase. Test whether my staff ask about your needs and recommend appropriately, or whether they push the highest-commission item."
"Visit as a walk-in patient. Time the registration, wait, billing, and discharge process. Identify the real bottleneck so I can fix it."
"Place an order from my online store. Document the entire experience — checkout, packaging, delivery rider behavior, condition on arrival. Take photos of the unboxing."
"Visit my branch with a specific scenario (account opening, loan inquiry, etc.). Verify my staff explain products accurately and follow our service standards consistently."
Note: This is a new service offering. The above are sample briefs — your actual audit will be tailored to what you most need to know.
I will never identify myself, your business, or our agreement to anyone — staff, customers, or competitors. NDAs available on request.
Years of running a personal shopping service have trained me to notice details most people miss — something a customer received exactly as described, vs. nearly-right-but-not-quite. That same attention I bring to your audit.
You're paying for the truth, not a polished story. My reports include positives AND uncomfortable findings. That's the value.
Reports delivered within 48-72 hours of the visit — while details are still fresh. No waiting weeks for a generic template report.
I understand cultural context, regional differences, and what "good service" actually means to Bangladeshi customers — not what some overseas template says.
International mystery shopping consultancies typically charge tens of thousands of taka per audit. My pricing is built for local Bangladeshi small and medium businesses — accessible without sacrificing depth.
Yes, completely. Mystery shopping is a legitimate market research method used worldwide. As a customer, I have every right to visit a shop, buy something, and form opinions. Reporting my experience to the business owner who hired me — also legal. There is no deception involved beyond not announcing my purpose, which is the entire point of the service.
Not from me. Discretion is the foundation of this service. I never disclose the existence of an audit or who hired me — to staff, to other customers, or to anyone. If your staff find out, it would only be because you chose to tell them. NDA agreements are available if you want extra legal protection.
Customer feedback is voluntary and biased — happy people leave reviews, unhappy people often just leave silently. Customer feedback is also rarely structured, so you can't compare visits or measure improvement. Mystery shopping is intentional, structured, and measured against the same checklist every time. It's the difference between random anecdotes and actual data.
Absolutely — and this is one of the most popular use cases. I visit your business AND your top competitors with the same checklist, then deliver a side-by-side comparison report. You learn exactly what they do better, what you do better, and where the gaps are. This is fully legal as long as I'm a paying customer at both.
Yes — multi-branch audits are one of my most useful services. I visit each location with the same checklist, on similar days/times to keep the test fair. The final report compares all branches side-by-side, scoring each, identifying outliers, and recommending where to focus management attention. Discounted per-visit pricing for 3+ branches.
If your business is small enough that I might be recognized, I can either send a different mystery shopper from my network, or visit at hours when familiar staff are not present. I always confirm in advance whether I'd be recognized — if so, we adjust the plan together.
Yes, but only of public areas — your menu, signage, displays, dirty corners, queues, etc. Never staff faces or other customers. All photos are taken discreetly with a phone, the same way any customer might. Photos are shared only with you, never published or used elsewhere.
For most single-visit audits, I can begin within 2-3 days of confirmation. The visit itself happens within 5 days, and your report is in your hands within 7 days total. For urgent needs (e.g., before a board meeting), I can usually accommodate 48-72 hour turnarounds at standard pricing.
Yes — and I recommend this for any serious business. Monthly mystery shopping creates a measurement baseline you can track. Are scores improving? Are problems being fixed? Are new issues emerging? A one-time audit gives you a snapshot; recurring audits give you a movie. Custom monthly retainers available.
If you're large enough to want an in-house mystery shopping program, yes — I can help train your team, build your evaluation framework, and set up the systems. This is a separate consulting engagement. Contact me to discuss.
Tell me about your business and what you'd like audited. I'll respond within 24 hours with a quote and proposed plan.
For the cost of a nice dinner, you can find out exactly what your customers experience — and exactly where your business is leaking time, money, and reputation.